Privacy Policy

Welcome to ProBoost.gg("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our services. Please read it carefully.

If you disagree with the terms of this policy, please discontinue use of our site.

We collect information you provide directly to us, including:

• Account data — name, email address, and password when you register
• Order data — game account details, rank, platform, and service preferences needed to fulfil your order
• Payment data — billing information processed securely via third-party providers (e.g. Stripe). We never store full card details.
• Communications — messages you send us via email or support chat

We also collect certain data automatically:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, and referral URLs
• Cookies and similar tracking technologies

We use the information we collect to:

• Create and manage your account
• Process and fulfil your orders
• Send transactional emails (order confirmations, updates)
• Respond to support requests and enquiries
• Detect and prevent fraud or abuse
• Improve our website, services, and user experience
• Send promotional communications — only with your consent, and you may opt out at any time
• Comply with legal obligations

We do not sell, rent, or trade your personal data.

We may share data with trusted third parties only where necessary:

• Payment processors (e.g. Stripe) to handle transactions securely
• Analytics providers (e.g. Google Analytics, Mixpanel) to understand site usage — data is anonymised where possible
• Customer support tools to manage communications
• Law enforcement or regulators when required by law or to protect our legal rights

All third-party providers are required to handle your data securely and in line with applicable law.

We use cookies and similar technologies to improve functionality and analyse traffic. Types of cookies we use:

• Essential cookies — required for the site to function (e.g. session authentication)
• Analytics cookies — help us understand how visitors interact with our site
• Marketing cookies — used to show relevant advertising (only with consent)

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Account data is kept while your account remains active
• Order records are retained for up to 7 years for legal and accounting purposes
• Marketing preferences and communications are deleted upon request

You may request deletion of your account and associated data at any time by contacting us at support@proboost.gg.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your personal data
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for marketing purposes

To exercise any of these rights, contact us at support@proboost.gg. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption across the entire site
• Secure, tokenised payment processing via Stripe
• Access controls limiting who can view personal data internally
• Regular security reviews

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Your data may be processed in countries outside of your own. Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) to protect your data in accordance with applicable law.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

support@proboost.gg

ProBoost.gg — United Kingdom